Your Team Uses Telegram.
You Get Full Visibility.
Your team keeps using Telegram Desktop. TGTrack adds accountability, response tracking, automated CS quality checks and management reporting on top.
See TGTrack using a real Telegram customer service workflow in a guided walkthrough.
Ownership. Speed. Quality. One system.
Clear Ownership
Know exactly who is responsible for every customer.
Response Time
Measure how quickly your team responds.
Automated QA
Automatically review customer service quality.
Complete History
Keep Handle, Intervention and Handover records.
Weekly Reports
Receive clear management reports automatically.
Managing multiple CS on one Telegram is challenging.
When everyone can reply, it's easy to lose track.
Keep Telegram.
Add Accountability.
We bring structure, tracking and AI-powered quality insights to your existing Telegram workflow.
Handle, Intervention & Handover
Clear ownership for every customer with a complete responsibility timeline.
Response Time Tracking
Know how fast your team replies with detailed performance analytics.
Automated CS QA
Automatically review conversations based on your company’s QA standards.
Management Dashboard
Monitor customers, agents and performance from one place.
Weekly Reports
Automatically generate management reports without manual Excel work.
Keep Telegram. Add TGTrack.
TGTrack works alongside your existing Telegram customer service workflow, so your team does not need to move into another shared inbox.
Install TGTrack Tracker
Install the lightweight TGTrack Tracker on your customer service Windows computers.
Keep Using Telegram
Your agents continue working through their existing Telegram customer service workflow.
Manage Everything from TGTrack
Ownership, response time, QA results and team performance are organised in your management dashboard.
Every Customer Has a Clear Owner
Make responsibility visible from the first message to the final resolution.
One Conversation. The Full Story.
From first reply to QA review, every decision stays visible.
Agent arranged the demo but did not explicitly confirm whether the customer needed any further assistance.
Don't Just Measure Speed.
Measure Quality.
Traditional reporting tells managers how many conversations agents handled. TGTrack goes further: who handled it, how fast they responded, and how well they handled it — with the original conversation snapshot available for review.
QA review evidence
Greeting10/10
Correct Information20/20
Professional Tone18/20
Clear Explanation18/20
Customer Handling15/20
Resolution Confirmation0/10
Every QA result can be linked to the conversation snapshot used during the review, allowing authorised managers to verify the result.
Ownership. Speed. Quality. One system.
Everything Your Management Team Needs
See the signals that matter without asking your team to change how they work.
Live Operations
Online agents
Active customers
Current owners
Interventions
Performance
Cases handled
Average response time
QA score
Agent performance
History
Handle
Intervention
Handover
Done
Exceptions
Unassigned customer
Unknown agent
Long response time
QA issues
Your Customer Conversations Deserve Responsible Management.
Practical controls for accountable customer service operations. Availability may depend on plan and implementation.
Role-Based Access
Control who can access management and QA information.
Available on selected plansActivity History
Maintain accountability for important ownership events.
Product conceptManagement Permissions
Separate agent and management-level access.
Available on selected plansData Retention Controls
Prepare the platform for configurable conversation retention policies.
Planned / configuration dependentNo Password Logging
TGTrack is not a keylogger and should never capture employee passwords.
Product principleBuilt Differently From a Traditional Shared Inbox.
Simple Pricing That Grows With Your Team
Choose the plan based on team size and management depth.
For small Telegram teams
Up to 3 CS agents
- 1 Telegram workspace
- Handle ownership
- Response time tracking
- Basic dashboard
- Basic QA
- Basic weekly report
FREE Setup
For growing customer service teams
Up to 10 CS agents
- Everything in Starter
- Intervention
- Handover
- Full Automated QA
- QA Conversation Review
- Supervisor Tools
- Full Weekly Management Reports
FREE Setup
For larger operations
Up to 30 CS agents
- 3 Telegram workspaces
- Everything in Pro
- Advanced Analytics
- API / QA Integration
- Priority Support
FREE Setup
For complex organisations and custom requirements.
Custom CS seats
- Custom CS seats
- Custom Telegram workspaces
- Everything in Business
- Custom QA Rules
- Custom Integration
- Dedicated Onboarding
- Custom Data Requirements
FREE Setup
12-month minimum commitment. Billed monthly. Terms and conditions apply. Monthly plans have a setup fee; 12-Month Commitment and Annual Upfront include eligible setup fee waivers.
Plan around your team.
Increase your CS agents or Telegram workspaces to see the add-on cost change instantly.
Best value for 15 CS agents and 3 Telegram workspaces.
Your Weekly CS Performance.
Automatically Organised.
No more manually compiling weekly CS performance.
Questions, answered.
Everything you need to know before your walkthrough.
No. TGTrack works alongside your existing Telegram customer service workflow, without requiring your team to move into a traditional shared inbox.
Book Your Free TGTrack Demo
See how TGTrack can fit into your current Telegram customer service workflow.